Because our granola is a fresh food product, we cannot accept returns of orders that were delivered in good condition. If something is wrong with your order, we will make it right.
If your order arrives damaged, wrong or not up to standard
- Contact us within 24 hours of receiving your order on WhatsApp (0792667789) or by email ([email protected]).
- Send your order number and a clear photo of the product and packaging.
- Please keep the product until we reply.
Once we have checked the issue, we will offer either a free replacement or a refund for the affected item.
Refunds
- Refunds are sent back by CliQ, or as store credit if you prefer.
- Refunds are processed as soon as possible after approval.
- Delivery fees are refunded only if the whole order was wrong or damaged.
Cancelling an order
- You can cancel free of charge before we start preparing your order. Contact us as soon as possible.
- Once your order is prepared or on its way, it can no longer be cancelled.
- Custom orders made with your own choice of ingredients cannot be cancelled once preparation has started.
What we cannot accept
- Returns of opened products or products that were stored incorrectly
- Requests made more than 24 hours after delivery
- Returns because of a change of mind about flavour, once delivered